Clients and Partners

Community Service Volunteers (CSV)

NPC helped Community Service Volunteers (CSV) to think about ways to diversify its funding, and build a strong impact-based case for funders, in the face of a difficult economic climate.


Community Service Volunteers (CSV) is the UK’s leading volunteering and training organisation. Like many charities it faces the prospect of funding cuts, and is keen to diversify its funding and improve its impact measurement to strengthen its case to funders. In 2011, CSV asked NPC to investigate sources of sustainable funding and come up with a capacity-building action plan for the charity.


We carried out a high-level analysis of all CSV’s programmes, developing logic models to show how each programme’s activities lead to particular outcomes. We looked at each project’s current measurement system, and potential beneficiaries—in particular those who might consider funding CSV’s work, such as statutory funders. We presented our findings to CSV, and together identified the programmes we wanted to analyse further.

We then focused on six programmes, chosen for their high impact and ability to attract sustainable funding. We analysed each programme to determine whether it might be eligible for statutory funding, whether it could result in substantial savings for government, and whether it generated unrestricted income for CSV. We analysed CSV’s measurement systems in more detail to determine whether the charity could do more to demonstrate its impact.


We presented CSV with a final report including actions they could take to attract more funding and recommendations for where to invest in impact measurement. CSV has since used NPC’s report to secure funding to implement these capacity-building actions, to help them offset the impact of funding cuts.

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