Clients and Partners

Oxfordshire Mind

We conducted research for Oxfordshire Mind to evaluate the delivery of its Well-being Service.

The challenge

Oxfordshire Mind’s Well-being Service was being recommissioned having been commissioned by Oxfordshire Clinical Commissioning Group (OCCG) since April 2011. We helped evaluate the delivery of the services with the aim of identifying areas for improvement in service delivery and monitoring, and aligning of the service with the emerging priorities of the OCCG.

Our approach

We developed a theory of change for the Well-being Service, based on desk research, interviews with staff, and meetings with senior managers and staff. We then analysed Oxfordshire Mind’s existing data, and conducted qualitative interviews with nine service users. The aim was to look at how far delivery of the service reflected the organisation’s theory of change, and to assess the outcomes that the service had achieved so far.

We also identified a number of areas in which Oxfordshire Mind could refine its approach to the delivery of the Well-being Service in order to improve measurement and evaluation practice, and better evidence the service’s impact.

The result

We summarised our findings in a written report, and also presented to Oxfordshire Mind’s management team and commissioners from OCCG. Oxfordshire Mind have since used the work to strengthen the case when bidding for work, to inform a new strategy for 20162020 and to collect more helpful data—tracking people’s journey and following up after they have left the service.

The theory of change has been incredibly useful and the report demonstrated to the CCG that we are delivering an effective service. NPC’s work also helped us go into discussions with commissioners with confidence and gave us the ability to make persuasive proposals around data and outcomes.

Patrick Taylor, Director, Oxfordshire Mind


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