Clients and Partners

Women’s Aid

We helped Women’s Aid to pilot their newly developed integrated outcome measurement and case management system.


We worked with Women’s Aid Federation of England—a national membership organisation for frontline domestic violence providers—as part of their involvement with the Cabinet Office’s Impact Readiness Fund. Women’s Aid were one of several charities NPC worked with to help them understand and improve the impact of their work.

The challenge

Women’s Aid approached us to support the group of members piloting On Track—their newly developed integrated outcome measurement and case management system. On Track captures key data over the life of each case to demonstrate the impact of the specialist support being provided.

We supported the seven pilot sites to make the best use of the data they collected for learning and improvement before the finished system was rolled it out across the membership.

Our approach

We visited and interviewed all seven membership organisations to understand their needs around using and reporting on their data. Then, we developed and delivered a training day which covered how to present, analyse, and report data, and how to use data to learn and improve.

To each of the seven member charities we then gave one-to-one, bespoke support, helping them to work through organisation-specific challenges. Finally, we developed a support pack for all Women’s Aid membership organisations to use alongside On Track in the future.

The result

The people we worked with say they are now more knowledgeable about how to analyse, report and present impact data, and that they will use what they have learnt to implement best practice on an on-going basis.

The learning and materials produced by NPC will be shared across the 200-plus Women’s Aid member organisations. This will enable them to get the most out of the data collected through On Track in order to understand and improve the support they offer to women and children.

On Track is now being rolled out across the wider membership and anonymised national data gathered through the system will allow Women’s Aid to evidence ‘what works’ to the wider domestic violence sector

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