About this event
Service users are important stakeholders to a charity or funder’s decisions, and bring unique insight on how to tackle social issues. For involvement to be meaningful and productive, it’s crucial all are clear about the purpose of involvement, and what it aims to achieve. This seminar will address how social sector organisations can approach user involvement in ways that bring benefits to everyone, enhancing the design and delivery of services and strategies.
Drawing on the diverse knowledge of our speakers the seminar will address questions such as:
- How can we involve users in a meaningful and ethical way?
- When is the right time to involve users?
- What approaches can be taken to involve users?
- How can we assess the quality and effectiveness of involvement?
The event will be chaired by Bec Hanley, Co-director, Twocan Associates and speakers include:
- Rosie McLeod, Deputy Head of Measurement and Evaluation, NPC
- Ciara Lawrence (Campaigns support officer) and Eve Jackson (Activism Campaigns manager) from Mencap
- Paula Harriott (Head of Prisoner Engagement) at the Prison Reform Trust
This event is part of our Leading Impact series of seminars. Other dates in the series are:
Involving users in shaping services and strategies is increasingly considered to be both the right and most effective way for the social sector and charities to work. This paper argues for a greater focus in the social sector on what user involvement aims to achieve and evidencing its effectiveness.
This guide outlines how user mapping techniques can be used to better understand people's lived experiences and drive impact.
This report explains how charities can best harness the views and needs of their beneficiaries in order to improve their impact.
Over twelve months, we worked with a group of young people experiencing multiple disadvantages in the London Borough of Camden. We sought to understand their experiences—as told in their own words—and identify how digital technology could help.
Involving users in planning, delivering and evaluating a charity's work can help make services more effective. But it's also a matter of principle, argues Shona Curvers.
We talk a lot about the need for charities to involve the intended user when designing services. But we also know that it’s easier said than done. So we decided to have a go at doing. Here are four things we learned from mapping young people's experiences in Camden.