Designing our sprints P2
Question: Why do young people have difficulty accessing youth services?
|Hypothesis 1: It’s too hard to find out what services are available||Hypothesis 2: Services are not available when and where they are needed||Hypothesis 3: Services exist but are not user accessible (culturally, emotionally, literacy etc.)|
|How might we improve the online discoverability of youth services?||How might we improve the availability of services when and where young people need them?||How might we reduce the barriers to young people accessing services?|
What does this mean for our sprints?
We will be running three sprints across 6 weeks. This is to allow enough time for the design team to test our ideas throughout the sprint and allow us time to reflect and pivot if needed. We have based our design sprints on an adaptation of Google Venture’s sprint process and Invision’s sprint process.
Our previous thinking still applies:
- We are having an induction session ahead of the design sprints with the design team.
- We are iterating the iterations with young people throughout the sprint.
- We are exploring creative ways to allow the young people to express their feedback to the wider team.
- We are splitting our sprint across two weeks to make sure we have time to test with young people and to ensure the team has time to reflect and plan (and rest!)
- We are going to involve the development team in the design sprints and testing throughout to make sure we are sharing ideas.
How our thinking has evolved:
Being more realistic with our time and young people’s. Originally we discussed working later in the day to reach more young people. This would only attract certain groups of individuals, who have free time in the evenings, to get involved. We are now exploring having opportunities to feed, both during working hours and later in the day, to allow individuals with different schedules to take part.
We want to test more with the entire design team. Rather than focusing our testing using a small sub-group in the evenings, we are making more room throughout the sprint days bring in others (experts and young people) to test our ideas.
We are still planning the sprints and want to hear from you.
What do you think we should be exploring more?