The challenge

Scope is a large nationwide charity that provides information, advice, support and services for disabled people. When Scope came to NPC they were transforming their strategy. They wanted to see how they could influence change over the next 3–5 years, measure that change, and hold themselves to account for it. Scope commissioned us to support them in creating a theory of change for the whole organisation, and more detailed theories of change for their five strategic goals.

Our approach

NPC worked closely with Scope from the outset in order to familiarise themselves with existing processes and outcomes, and determine how these would feed into the overall organisational theory of change. We ran four full day workshops where Scope staff contributed ideas and collaborated with each other and NPC. NPC’s final products included six theories of change, as well as measurement guidance.

The result

Scope tell us they found this work and its outputs extremely valuable. They have noted that the theories of change have become a useful tool in conceptualising how we will achieve Everyday Equality and the theory of change has helped link all our activities to our social change focus. Scope have recruited an Impact Manager and are using these theories of change to influence how they measure their impact going forward.

Scope logo

The process brought people together and got them in the same place and that staff found this motivating.

Ann Bird

Executive Director of Policy and Research, Scope