How we work
Code of conduct
We expect high standards from our trustees, staff, our associates, and other stakeholders. Whilst working, all NPC trustees, staff, and associates are expected to exercise reasonable judgment and strive to uphold the standards and behaviours set out in this code of conduct.
Code of conductDiversity, equity, and inclusion policy
NPC is committed to encouraging diversity, equity, and inclusion in all aspects of our work & for each employee to feel included and respected therefore able to give their best. This policy sets out NPC’s approach to diversity, equity and inclusion.
Diversity, equity and inclusionEnvironmental policy
NPC acknowledges that its activities have an effect on the environment and is committed to improving its environmental impacts through our operations and by encouraging staff to adopt sustainable practices and behaviours whilst at work. This policy sets out NPC’s approach to reducing our environmental impact.
Environmental policyPrivacy and cookies policy
This privacy statement provides information about the different types of personal information that we collect and the ways in which we use it, although please note that not all of this will be applicable to you.
Privacy and cookies policySafeguarding policy
NPC is committed to enhancing the impact of the third sector to greater benefit beneficiaries. Much of this work involves working directly with organisations to help them use their resources more effectively and can include interaction with at risk people. This policy sets out our approach to safeguarding.
Safeguarding policyHarassment and bullying policy
Harassment and bullying are unacceptable at NPC and could breach our equal opportunities policy, interfere with individuals’ work performance and affect health, confidence and morale. This policy sets out NPC’s approach to harassment and bullying.
Harassment and bullying policyWhistleblowing policy
NPC encourages all staff to speak up when they think that something is wrong. This might cover a wide range of topics such as work, the conduct of NPC, its clients, or the colleagues’ actions that affect the employee. This policy sets out NPC’s approach to whistleblowing.
Whistleblowing policyComplaints policy
NPC always seeks to provide the highest possible quality of service and we take all complaints very seriously. This policy sets out NPC’s approach to complaints.
Complaints policyTerms of use
These terms and conditions govern the use of this website. All material contained within NPC’s website (thinkNPC.org) is covered by a disclaimer and protected by copyright laws.
Terms of useBlog fee policy
We value guest bloggers who give up their time to contribute to the NPC blog. As a charity, we aim to minimise the cost of our blog. In order to help spread best practice, guidance and important updates across the sector, many of our guest bloggers provide blogs for free, as NPC staff members frequently do for blog pages run by others. We can however offer payment (which may also include a donation to charity or gift in kind) to guest bloggers where there is a barrier to participation. This may include front-line charity workers, charity users, small charities and those who are writing for us in a personal capacity.
We make this policy available to our guest bloggers when inviting them to write for us.
Our approach to fundraising
Our relationship with our supporters is very important to us. We are registered with the Fundraising Regulatory as, as such, use its Code of Practice to ensure our fundraising is legal, open, honest and respectful. We strive to build close relationships with our Supporters’ Circle members and other individuals, foundations and organisations who support us.
All fundraising is conducted by in-house fundraisers employed by NPC and focuses on grant-making organisations and major donors. We don’t involve third parties, such as commercial participators, in our fundraising, and we don’t run telephone or door to door fundraising campaigns.
We strive to embed the values underpinning the Fundraising Code of Practice into our day-to-working practices to support our fundraising activities. And, as part of our on-going commitment to best practice, we strive to adhere to the standards set by Institute of Fundraising. Examples include sharing our fundraising data with 365Giving, using the Code to train and support staff and incorporating guidance on accepting, refusing and returning donations in our staff handbook.
Further information about how we gather and use information as part of our fundraising activities is on our website, together with a clearly documented complaints process. These processes seek to protect vulnerable people and other members of the public from unreasonable intrusions on their privacy; unreasonably persistent approaches; and placing undue pressure to give. In the last year there were no reported instances of non-compliance with the requirements Fundraising Code of Practice and or complaints about fundraising activities.
