For anyone with a health condition like Multiple Sclerosis, having access to quality and timely information is crucial. This report presents a theory of change and outcomes measurement framework approach for the provision of information to people with MS. It could be used by any organisation in the MS sector to help assess the effectiveness of its information provision activities and how it can improve them.
Information provision for people with Multiple Sclerosis
A theory of change and outcomes measurement framework approach
This report describes the process NPC undertook with the MS Society, MS Trust and other stakeholders to develop a theory of change for the provision of information to people with multiple sclerosis (PwMS). It explores how providing information to people with the condition can improve their lives, and is intended for anyone working in the MS sector to use.
In the report, we outline the measurement framework (a theory of change) we used to prioritise key outcomes for the sector. We then provide practical tools for measuring whether those outcomes are being achieved. We also present examples of user journeys, which depict the role information could play in the lives of individual PwMS.