A theory of change and outcomes measurement framework approach
This report describes the process NPC undertook with the MS Society, MS Trust and other stakeholders to develop a theory of change for the provision of information to people with multiple sclerosis (PwMS). It explores how providing information to people with the condition can improve their lives, and is intended for anyone working in the MS sector to use.
In the report, we outline the measurement framework (a theory of change) we used to prioritise key outcomes for the sector. We then provide practical tools for measuring whether those outcomes are being achieved. We also present examples of user journeys, which depict the role information could play in the lives of individual PwMS.