It’s difficult to find and navigate information about support and opportunities in my local area.
One barrier young people face to good mental health, is the inability to find effective support. However, navigating local service information online can be difficult, overwhelming, and confusing for young people particularly those with additional needs (those with disabilities, learning difficulties or those who need mental health support).
It’s often hard to know where to start, find clear information and find the most suitable option to meet their needs and goals, especially when searching online.
Young people use the internet as one of their main sources of information. Despite this, young people are left to search through generic search results or multiple websites to find out what is nearby that is suitable for their needs, time, and budget.
Alongside this, the information that is often not reliable or enough to support young people to decide if the service is right for them.
This work seeks to reduce such barriers by improving the information available about such services to both charities and young people. We believe this will allow young people to better able to find support whenever they need it. This is possible through better use of collaboration and technology, that is scalable, efficient, and focused on young people and their needs.
This work is designed to test solutions to the insights shared by young people. We are testing:
- Which aspects of the Progressive Web App improve YP’s ability to find support and opportunities?
- Which aspects of our process lead to better buy-in and sharing of information between charities, authorities, and others?
We have now launched our progressive web app!
Explore the opportunities and get involved in your local community now!
Research the challenges facing young people
Over twelve months, we worked with a group of young people experiencing multiple disadvantages in the London Borough of Camden. We sought to understand their experiences—as told in their own words—and identify how digital technology could help.
Identify a key challenge and explore it further with young people
This phase was all about responding to the need for better support for young people we found in phase one. But we also want to go further, by triggering a shift in how the social sector approaches challenges like this.
Build and test a potential solution with young people
Working alongside, young people, charities and Lambeth Council we developed a proof of concept in the form of a progressive web app that helps young people to discover services and opportunities in the local area. We wanted to test whether a user-led progressive web app could better connect young people to services.
Launch, test and scale
We have launched our progressive web app, and now shares data with Lambeth’s Family information Service, so young people can find support and opportunities near them. Visit mybestlife.app. The current phase focuses on exploring where the most value can be found with the app and where we can take it now.
How might we make is easier for young people to find support online?
Watch this space. We will be sharing more of our insights soon!