Age Exchange

The challenge

Age Exchange is a charity using reminiscence arts to transform lives improving health and wellbeing, the particularly work with older people, people with dementia and their carers. They work in care homes and day centres, provide training in reminiscence arts, and run a café and community hub in Blackheath, London. Age Exchange contacted NPC for help developing a theory of change and evaluation framework to coincide with their new strategy.

Our approach

Age Exchange wanted to gather evidence of the impact of its work with older people, people with dementia and carers, and to ensure that all the charity’s activities contributed to its goal. A priority for the new strategy was to improve the financial sustainability of the organisation, including the development of new income streams.

We worked with the organisation to run a theory of change workshop with staff and provide a write up. This was the foundation for creating a measurement framework, which drew on existing evidence and tools relevant to their work. Finally, we made practical recommendations for implementing the approach.

The result

Age Exchange has been gradually implementing the measurement framework across its services, and using the evidence review in conversations with partners. The theory of change has helped focus on Age Exchange’s key goals, and communicate its story to others.

NPC lived up to my expectation of being one of the market leaders in the sector.

Rebecca Packwood
Chief Executive , Age Exchange

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