Implementing and evaluating co-design
Co-design is when an organisation and its stakeholders work together to design or rethink a service. As an approach it sits midway between consultation and fully user-led projects.
At NPC we believe many charities could be doing more to involve users in decisions which affect them. In many cases, the people that charities exist to help have little or no influence over those organisations’ decisions. Through our work on user involvement, we encourage charities and funders to explore how they can design and deliver solutions ‘with’ people rather than ‘to’ people, to build services that better address their needs.
We are pleased to offer this toolkit, in which we explore what co-design is and why it matters. Our five-stage process offers a roadmap for planning and implementing your co-design, with tips and tools for each of the five stages. We also explore how you can assess the outcomes of your co-design and the quality of your processes, and how to review and learn from the data.
We have written this with service delivery organisations in mind, but you can apply these principles to any organisation looking to start or improve its co-design.
Involving users in shaping services and strategies is increasingly considered to be both the right and most effective way for the social sector and charities to work. This paper argues for a greater focus in the social sector on what user involvement aims to achieve and evidencing its effectiveness.
We talk a lot about the need for charities to involve the intended user when designing services. But we also know that it’s easier said than done. So we decided to have a go at doing. Here are four things we learned from mapping young people's experiences in Camden.