Pat McArdle, CEO, Mayday Trust
Our system for supporting people when they become homeless is failing, says Mayday Trust’s Pat McArdle. That’s because we fixate on problems rather than on people. Pat realised this when the charity decided to consult people experiencing homelessness about how that system was working for them. This sparked a radical change in the organisation, one that sought to focus on leading with people’s strengths and not their issues. Here she tells the story of this transformation.