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User involvement

Blogs

How to involve users despite social distancing

on 12 May 2020 , 5 minute read

With social distancing mandatory for the foreseeable future, you’re probably wondering how on earth you can still involve users meaningfully in decision making, be it consultation, co-design or co-production. There are many challenges, but now is not the time to step back.

Blogs

Three things to think about when asking sensitive survey questions

on 5 March 2020 , 3 minute read

How do you build trusting and honest relationships when asking sensitive survey questions? Through working with the grant-holders of the Building Connections Fund, we've been exploring how to promote open conversations.

Blogs

How to plan effective co-design

on 16 December 2019 , 6 minute read

At Christmastime many charities will be campaigning for action on loneliness. Many projects are using co-design to involve people directly in improving community spaces. What are we learning about what works?

Resources

How to engage young people in arts and culture

on 4 October 2019

The artistic landscape is shifting. Across the country, budgetary pressures and the demands of career-focussed choices mean we may be facing a generation of young people who have never experienced art at school or anywhere else. Philanthropists have an opportunity to change this.

Blogs

NPC Ignites: People, Impact, Purpose

on 2 April 2019

What can you expect from our annual conference NPC Ignites 2019?

Blogs

Learning to involve stakeholders in your charity’s work

on 5 March 2019

What practical steps should charities take to to involve users in an ethical way?

Resources

Snapshots of the sector 2019: Involvement

on 28 February 2019

Some charities are expert in involving their users in their work, but is the whole sector up to speed.

Rosie McLeod headshot
Blogs

Why we need to do user involvement right

on 17 October 2018

User involvement is in the spotlight, and while participatory and influencing practices are nothing new, they are now making it to the mainstream. But are they being used as well as they could be? Rosie McLeod, Deputy Head of Measurement and Evaluation explores her new research.

Resources

Make it count: Why impact matters in user involvement

on 9 October 2018

Involving users in shaping services and strategies is increasingly considered to be both the right and most effective way for the social sector and charities to work. This paper argues for a greater focus in the social sector on what user involvement aims to achieve and evidencing its effectiveness.

Tris Lumley
Blogs

4 insights from working with ‘experts by experience’

on 5 April 2018

We talk a lot about the need for charities to involve the intended user when designing services. But we also know that it’s easier said than done. So we decided to have a go at doing. Here are four things we learned from mapping young people's experiences in Camden.

Headshot of Sally Highham
Blogs

Built with grit (not the snow kind): Co-designed tools to support your impact management

By Sally Higham
on 12 March 2018

Charities and social enterprises need real support with their impact management. Announcing a new co-designed online platform to help with just that, Chair of the Impact Management Programme Sally Higham talks through these tools and celebrates the hard work that went into creating them.

Resources

User mapping techniques: A guide for the social sector

on 2 November 2017

This guide outlines how user mapping techniques can be used to better understand people's lived experiences and drive impact.

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