User involvement - NPC

open sign

Genuine involvement requires a re-balance of decision-making power

on 22 November 2021 , 4 minute read

Organisations can struggle to move from light touch consultations to involving people with lived experience in decision-making. In order to truly reflect the voices of people with lived experience, you must give them genuine influence over decisions.

Person doing a survey

Financial incentives and charity survey participation

By and Ben Fowler
on 4 June 2021 , 5 minute read

Paying survey participants is standard practice in commercial market research. In the charity sector it is less prevalent. Why is this and how do vouchers or cash rewards affect response rates and survey representativeness?

People social distancing and wearing masks

Maximising user involvement opportunities in an age of social distancing

on 21 January 2021 , 5 minute read

Co-design happens when a charity and its stakeholders work together to design or rethink a service. But how can we encourage user participation at a time of lockdowns and social distancing?

A person on a mobile phone

How to involve users despite social distancing

By and Liz Gadd
on 12 May 2020 , 5 minute read

With social distancing mandatory for the foreseeable future, you’re probably wondering how on earth you can still involve users meaningfully in decision making, be it consultation, co-design or co-production. There are many challenges, but now is not the time to step back.

two people talking in a restaurant

Three things to think about when asking sensitive survey questions

on 5 March 2020 , 3 minute read

How do you build trusting and honest relationships when asking sensitive survey questions? Through working with the grant-holders of the Building Connections Fund, we've been exploring how to promote open conversations.

group meeting

How to plan effective co-design

By and Michelle Man
on 16 December 2019 , 6 minute read

At Christmastime many charities will be campaigning for action on loneliness. Many projects are using co-design to involve people directly in improving community spaces. What are we learning about what works?

women in front of painting

How to engage young people in arts and culture

on 4 October 2019

The artistic landscape is shifting. Across the country, budgetary pressures and the demands of career-focussed choices mean we may be facing a generation of young people who have never experienced art at school or anywhere else. Philanthropists have an opportunity to change this.

NPC Ignites conference pack

NPC Ignites: People, Impact, Purpose

on 2 April 2019

What can you expect from our annual conference NPC Ignites 2019?

people in workshop

Learning to involve stakeholders in your charity’s work

By and Theo Clay
on 5 March 2019

What practical steps should charities take to to involve users in an ethical way?

Snapshots of the sector 2019 - involvement report front cover

Snapshots of the sector 2019: Involvement

on 28 February 2019

Some charities are expert in involving their users in their work, but is the whole sector up to speed.

people looking a different coloured tiles

Why we need to do user involvement right

By and Rosie McLeod
on 17 October 2018

User involvement is in the spotlight, and while participatory and influencing practices are nothing new, they are now making it to the mainstream. But are they being used as well as they could be? Rosie McLeod, Deputy Head of Measurement and Evaluation explores her new research.


Make it count: Why impact matters in user involvement

on 9 October 2018

Involving users in shaping services and strategies is increasingly considered to be both the right and most effective way for the social sector and charities to work. This paper argues for a greater focus in the social sector on what user involvement aims to achieve and evidencing its effectiveness.