User involvement - Page 2 of 3 - NPC

We talk a lot about the need for charities to involve the intended user when designing services. But we also know that it’s easier said than done. So we decided to have a go at doing. Here are four things we learned from mapping young people's experiences in Camden.

Charities and social enterprises need real support with their impact management. Announcing a new co-designed online platform to help with just that, Chair of the Impact Management Programme Sally Higham talks through these tools and celebrates the hard work that went into creating them.

Involving users in planning, delivering and evaluating a charity's work can help make services more effective. But it's also a matter of principle, argues Shona Curvers.

An asset-based approach is all about focusing on people's strengths, rather than solely on the problems they are facing. Patrick Murray argues that such an approach could help charities have a greater impact. Drawing on direct experience, he shares insights into how charities can make it work for their service users.

Gender inequality impacts all aspects of work and life, so it is increasingly being viewed as a cross cutting issue in charitable and development work. Shubh Sharma of India-based foundation Dasra talks through how they apply a gender lens to their programme evaluation.

With Volunteers' Week now behind us we've a whole year to think about whether the sector is doing the best it can to tap into and harness people power. Here we look at the different reasons people volunteer, and how charities can appeal to more people to give their time.

Reflecting on a recent review of care leavers and criminal justice, Grace Wyld makes the case for charities integrating beneficiary voice into their work. She also argues that these organisations could lead the way for Westminster in listening to the people that their decisions concern.

In light of Mental Health Awareness Week, Claire Harding—Head of Research and Impact at Big White Wall—explores the challenges of making an impact on veteran mental health, and how they can be overcome.